Refund policy

Returns Policy

We want you to be totally satisfied with our products and services. There may be times when you will need to return a product purchased from us. Our Returns Policy is designed to assist you with your return and make it as easy as possible. The benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer under the Australian Consumer Law (ACL).

Please visit the Australian Consumer Law website http://consumerlaw.gov.au to confirm your consumer rights.

Faulty Products:

If your product is received and found to be damaged, we will either have the item collected and replaced with a new one, or have the damaged parts shipped out for replacement by the customer or arrange for a qualified repair agent to have it fixed. Depending on the area you are located, this may not be possible as repair agents are situated in limited metropolitan areas only.

The Faulty Product must be reported within 7 days of receiving the item.

Important: If we have the product collected and find that it is not faulty, we will have the product sent back and pass on all collection and delivery charges to the customer. To qualify for our Faulty Products Policy, you must inform us of the exact damage within 7 days of receiving the damaged goods. We will have to provide a returns authorisation number before any action can be taken.

Change Of Mind: CANCELLATIONS, RETURNS OR REFUNDS

We are not required to provide a refund or replacement if you change your mind.

We do not accept returns or refunds due to change of mind

Please note, once an order is placed, it cannot be cancelled or altered. To provide you with the best possible service, your order will be processed moments after it is placed through our automated warehouse dispatch system.

This automated system does not allow any changes to the order once processed by customer.

If Body Iron agrees to a change of mind once you have received the goods, and the item has not been used or installed within 7 days of receiving and is in the original shipping carton, you are welcome to return the item, return shipping shall be covered by the customer.

There will be an up to 30% - 40% restocking once the item is returned and inspected.

Fully assembled items will attract a maximum of 50% restocking.
We do not accept returns on items damaged after purchase.

If the product is open partly/completely you will be required to securely repack and ship back to Body Iron.

You will receive a refund less the shipping cost to you.
You will be notified of this restocking fee once the inspection has been completed.

In either case, shipping and handling fees are not refundable.